Privacy Policy

At LUMINA, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy details how we collect, use, and protect your information when you visit our store or make purchases.

1. Information We Collect

When you visit LUMINA, create an account, or place an order, we collect certain personal details necessary to fulfill your request:

• Identity & Account Details: Your name, email address, password, phone number, and WeChat ID (if provided).
• Billing & Shipping Details: Your shipping address and billing details required to process delivery.
• Technical Information: Information collected automatically through cookies, including IP addresses, browser type, and device information to optimize site performance.

2. How We Use Your Information

We use your personal data to provide and improve our services, including:

• Processing and delivering your orders.
• Managing user accounts and providing profile pre-filling at checkout.
• Sending order confirmations, tracking information, and customer service updates.
• Detecting and preventing fraud or security breaches.

3. Data Security & Storage

We prioritize the security of your data. Your user account passwords are encrypted and saved securely using SHA-256 secure hashing methods so they can never be accessed in plain text. Your order records are stored in protected local JSON databases excluded from public distribution paths.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We only share information with trusted third-party service providers who assist us in operating our website and processing transactions (e.g. shipping carriers and PayPal payment gateway services).

5. Cookies

We use cookies to maintain your shopping cart status and account session (e.g. storing your basket locally in your browser's local storage). You can choose to disable cookies through your browser settings, though some store features may not function properly as a result.

6. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at [email protected].