Shipping Policy
At LUMINA, we strive to deliver your hand-crafted jewelry pieces to you as quickly and securely as possible. All our packaging is designed to protect your items and present them beautifully.
Shipping Costs & Rates
Our domestic shipping rates are calculated automatically at checkout based on your order subtotal:
- Orders $50.00 and above: Free Standard Shipping
- Orders between $20.00 and $49.99: $3.00 Standard Shipping fee
- Orders below $20.00: $5.00 Standard Shipping fee
Processing & Delivery Times
- Order Processing: Orders are processed and dispatched within 1-2 business days from our studio.
- Standard Delivery: Once shipped, orders typically arrive within 3-5 business days.
- Please note that shipping times may be slightly longer during peak holiday seasons or in the event of carrier delays.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and carrier details. You can use this tracking number to monitor your package's progress.
Delivery Issues & Lost Packages
If you experience any issues with delivery or if your tracking shows the package was delivered but you have not received it, please contact our customer support team at [email protected] or call +86 13739996367 within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue as quickly as possible.