Refund Policy
We want you to be completely in love with your LUMINA jewelry pieces. If for any reason you are not satisfied with your purchase, we are here to help with returns and exchanges.
Return Window
We accept returns of unworn, unwashed, and undamaged items with all original packaging intact within 30 days of receiving your order.
Conditions of Returns
To qualify for a full refund, please ensure that:
- The jewelry piece shows no signs of wear, scratches, or cosmetic damage.
- The item is returned in its original LUMINA presentation box and protective packaging.
- Proof of purchase (order confirmation email or order number) is included with your return.
Return Shipping
- Customers are responsible for the cost of shipping returns back to our studio, except in cases where the item received was damaged, defective, or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Processing Refunds
Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund.
- Approved Returns: Your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g. PayPal account) within 5-10 business days.
- Sale Items: Only regular priced items may be refunded; unfortunately, sale items purchased during clearance promotions cannot be refunded.
Exchanges & Defective Items
If you receive a defective or damaged item, please contact us immediately at [email protected] with your order number and photos of the damage. We will arrange a complimentary replacement or refund for the item.